Created: 6/16/2021 Revised: 1/19/2022
- Forward the PO to the regional sales office (list below) of "Ship To"
- If from a 3rd party portal (e.g. Ariba, Taulia, etc.), then first get the PO from the portal then forward to regional sales office
- **Exception: Always forward 3M & Ecolab to Midwest Orders (for now) and GE orders to NERC
Outlook Accounts for Sales Regions
MMS, Forberg, G. Booth = Midwest = MWRC Orders
Carotek, ECI, Trinova = Northeast = NERC Orders
Rust, FIC, I&C = West = west.sales
Vector, Trinova South = Gulf = GCRC Orders
RULE: DoNotReply/EH Messages
Ignore the 1st (Ack) of 2 messages
2nd (Conf) message - Go into portal (e.g. Ariba) and confirm it
- Search for the PO # in Ariba and open it (under Order Number in center of page)
- Select Create Order Confirmation
- Choose Confirm Entire Order for POs w/ only one line
- Choose Update Line Numbers for POs w/ multiple lines
- Confirmation # is the Sales Order (found on PO in email)
Estimated Delivery Date is found on the PO in email
*Ariba Warning Messages - Ignore. We do not send Ariba confirmations for all customers.
*Confirm list of orders - Ignore (comes each day)
Local Group Key (LGK) or Group Contract Requests
SC USA Contract Management - Carl Graves, Cheryl Sanders, Suzanne Chebat, Ru Zhao, Gerrardo, Cristian Andrade, Alex Roederer
1) Create LGK - should come from CAT team above
2) Add/Delete LGK from an account - route to SC USA Contract Management for approval
3) Add/Delete Group Contract from an account - route to SC USA Contract Management and ask for notice back for us to update LGK
Update OSE Email - (1) Outlook (2) Salesforce (3) B2B User Mgmt portal (4) AskHR request for People Learning Solution (5) VPE2: enter VE#, select Communication row, edit, Communication Type 0010 and 0050 (6) Zendesk: Rep/ASP Employee Change ticket, trigger child tix so all systems can be checked
B2B PO Alerts (wf-batch) - Take no action (customers alerted automatically)-cannot turn off from Coupa/ADM
Kaiser - Treat as a 3rd party and use ZOCM1 in SAP following the confirmation process.
Spectra Sensors - ZOCM1 and no reply to email
Expedite - Forward to Expedites mailbox copying CSC (e.g. GCRC Expedites, NERC Expedites, MWRC Expedites)
Delay Notice - Reconfirm with new date in portal (e.g. Ariba)
Invoices(s): Paid --> Ignore ; Unpaid --> Forward to Invoicing mailbox
ers@dow Daily ERS Report - ignore
Rexel (via Corcentric) - Almost all notifications are for invoicing purposes. Ignore.
Sspblair ## - Cargill confirmation requests. Wait/ignore as they ask too quickly. B2B process will confirm.
Goodwill in the order # means that we are not charging. May not need order confirmation.
Quote Lookup - Use SAP ZZFL - enter quote # in Sales Doc field
RFQ/RFP - Send to RSC. IF a portal is involved, offer to upload our quote when notifying RSC.
Info/EH - Our marketing account - Might be a PO that needs to be forwarded to regional sales office.
PO Changes - Just closed or invoiced, then ignore. If pre-order: Rep; if post-order: Andrew Luce
Henkel - SOMETIMES orders will come in duplicated; one from Ariba and one from Taulia. Beware!
Advanced Shipping Notice (ASN) - Use Salesforce order shipping info to fill out ASN in Corcentric (3M)
Jaggaer/PPG - Grab PO from portal and forward to RSC as usual. (They use SO which we interpret as PO)
Kristen Valenti - Portal requests with >80 order per year (BAP Performance Dash) go to Kristen for B2B onboarding.
B2B Customers: ADM, BASF, Cargill, Covestro, FMC/Technip, Michael Paul Waggoner (MPW)
Andrew Luce - supply chain coordinator (for questions like why part of an order was not received)
Jake Bolin - Supply Chain Manager
Order Status Requests - to Sales Order Specialist team if pre-order; post-order go to Expedites.email@example.com
International Order - Received an order from and to another country? Forward to Info.(country name)
Dispatching - Shipping logistics dept inbox (for receiving and deliveries)
Accounts Receivable - Do not use firstname.lastname@example.org. Use Credit mailbox.
Accounts Payable - Hayden Borges-Hardesty (email@example.com is not monitored)
Returns/Technical Support - Issues w/ delivery of an order or product returns (make a Case in Salesforce on the Contact)
Karl Zelem - SAP customer master for Canada
SC USA Order Entry - Sales Order Specialist Salesforce queue (update orders to be entered)
SC USA Supply Chain - Salesforce queue (update orders after entry)
SC USA Credit - Send requests for new Payer to Credit team
ISIC - Changes need to be approved by the new Industry Manager and the old one